Reference

How 0v999 Handles Your Personal Information

Your account data, payment details and browsing activity are handled with care — this policy explains exactly what we collect, why we collect it, and how you can control it.

Data collected only as neededbKash, Nagad, Rocket payment details protectedYour account access is yours to controlContact us to request data changesApplies to all Bangladesh-eligible accounts

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What We Collect and Why We Use It

0v999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 0v999, we collect the information needed to run it — your name, contact details, and the wallet identifiers linked to your bKash, Nagad or Rocket transactions. Payment data is collected at the point of deposit or withdrawal and is used

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only to process that specific transaction and verify your account ownership. We do not sell your personal information to third parties. We may share data with payment processors — including the mobile wallet networks you use — strictly to complete a transfer you have initiated. We
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also collect technical data: device type, browser, IP address and session activity. This helps us detect unusual login attempts and keep your account secure. We retain account data for as long as your account remains active and for a period afterward as required by our internal
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records policy. You have the right to request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where our retention rules permit. Any request related to your data should be sent through the contact paths listed on this
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page. All rights described here apply subject to your local law and the eligible regions in which 0v999 operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or remove the personal data we hold on your account, reach out directly. Our support team handles data requests alongside general account queries — use whichever channel is most convenient for you. Response times vary; we aim to acknowledge every data request promptly and resolve it as quickly as our verification process allows.

Team online

Live Chat

Open the live chat widget from any page on 0v999 and ask to raise a data privacy request. Our team will log it and follow up on the same thread.

Email Support

Send your data request by email with your registered account details. We use this to verify your identity before processing any changes or deletions.

Account Help Centre

The Help Centre inside your account dashboard includes a contact form for privacy queries. Submit it while logged in so your identity is verified automatically.

DATA HANDLING PRACTICES

What We Do to Protect Your Account Data

Data protection at 0v999 runs across four areas: how we secure your account, how cookies work on the site, how long we keep your records, and how you request changes. Each area has a clear process — not just a policy statement. Your bKash, Nagad and Rocket payment details are never stored in plain text and are only ever passed to the relevant payment processor at the moment a transaction is triggered by you.

Account Security

Login sessions use OTP verification on your registered mobile number. Suspicious activity triggers an automatic lock, and you can review active sessions from your account security tab.

Cookie Use

We use cookies to keep your session active, remember your language preference and measure which pages you visit. You can manage cookie preferences through your browser settings at any time.

Data Retention

Active account data is retained while your account is open. After closure, we hold records for the period required by our internal policy. You can ask us what that period is for your specific account.

Requesting Changes

To correct, export or delete your data, contact us via live chat or email. We verify your identity first — this protects you from unauthorised changes to your account records.

Your Privacy Questions Answered

These are the questions we hear most often about how 0v999 handles personal data. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, contact details, registered mobile number and the wallet identifiers tied to your bKash, Nagad or Rocket transactions. Technical data like device type and IP address is also logged for security purposes.

Payment details are passed to the relevant mobile wallet processor only at the moment you initiate a transaction. We do not store wallet credentials in plain text or share them with any unrelated third party.

Yes. Send a data access request via email or live chat with your registered account details. We verify your identity first, then provide the data we hold on your account in a readable format.

Contact our support team through live chat or email and ask for a deletion request. We review what data our retention rules allow us to remove and confirm the outcome in writing to your registered contact.

We share data only with payment processors — like the bKash, Nagad and Rocket networks — when you trigger a transaction. We do not sell personal data or share it with advertisers or unrelated third parties.

The rights described here apply subject to your local law and the eligible regions in which 0v999 operates. If you are unsure whether your region qualifies, contact our support team before submitting a data request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal App0v999 App InfoTerms & Conditions

How 0v999 Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

What We Do to Protect Your Account Data

Account Security

Cookie Use

Data Retention

Requesting Changes

Your Privacy Questions Answered

01 What personal data does 0v999 collect when I open an account?

02 Is my bKash or Nagad payment information stored on the platform?

03 Can I request a copy of the data 0v999 holds on me?

04 How do I ask 0v999 to delete my account data?

05 Does 0v999 share my data with anyone outside the platform?

06 Do the privacy rights on this page apply to me in Bangladesh?

Privacy Policy

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